How signing in with a company account works
With a password, AutoRFP checks the password itself. With single sign-on (often shortened to SSO), AutoRFP hands that job to another service you already trust. That service confirms who you are, and AutoRFP lets you in.
A few things follow from that:
You don't have an AutoRFP password. There's nothing to remember or reset on the AutoRFP side.
Your company chose the method, not you. After you enter your email, AutoRFP shows you the one your company uses: Google, Microsoft or "Enterprise SSO." \
Your sign-in is only as good as your company account. If you can't get into your Google, Microsoft or company account, you can't get into AutoRFP either. In that case, your IT team is the right place to start.
You still need to have been added to AutoRFP. Having a company login isn't the same as having an AutoRFP account. Your administrator needs to have invited you to AutoRFP.
What you'll need before you start
The work email address your company used to add you to AutoRFP
Access to your company account (Google, Microsoft or company login)
A browser that allows pop-up windows for AutoRFP
How to sign in for the first time
Step 1: Open your AutoRFP account invitation, if you have one
Your administrator will have sent you an email with an invitation to AutoRFP. Search your inbox for "AutoRFP," and check your spam folder if you don't see it. The link takes you straight to the sign-in page.
Step 2: Enter your work email
Type the email address your company invited and select Continue.
Step 3: Choose the sign-in button
AutoRFP shows you the method your company uses. It will say one of the following:
Login with Google
Login with Microsoft
Login with Enterprise SSO
Select it the correct method.
Step 4: Sign in with your company account
A sign-in window opens. Enter your company credentials as you normally would, and approve any extra security step your company asks for, such as a code on your phone.
Step 5: Pick the right account
If you're already signed in to several Google or Microsoft accounts in your browser, you may be asked which to use. Choose the one that matches your work email, not a personal account.
Step 6: You're in
The first time you sign in, your AutoRFP account is created automatically and you're taken to your dashboard. There's no password to set and no extra step.
What to do if something goes wrong
Nothing happens when you click the button:
Your browser is probably blocking the sign-in window.
Look in the address bar for a notice that a pop-up was blocked.
Choose to allow pop-ups from AutoRFP.
Select the sign-in button again.
If it still won't open, try a private or incognito window, or a different browser.
You're told your account has been disabled:
This means an administrator switched off your access. It doesn't mean anything is wrong with your company login.
Contact your AutoRFP administrator.
Ask them to turn your access back on.
Try signing in again.
You're told you don't have an AutoRFP account
Your company uses AutoRFP, but you haven't been added yet.
Contact your AutoRFP administrator.
Give them the work email you're signing in with.
Ask them to invite you.
Look for the invitation email, and sign in once you've got it.
You used to use a password and now it doesn't work
Your company may have switched to single sign-on. From now on, you sign in with the button shown on the login page, not a password. You don't need to reset anything.
If your company later turns single sign-on off, you'd set a new password using Forgot Password? on the login page.
You see an error with a code
Take a screenshot of the full message, including the code underneath it. Try once more in a private window, and if it persists, send the screenshot to your administrator or to [email protected]. The code helps us find the problem faster.
⁉️ What to do when you can't get into your Google, Microsoft or company account
If you're having trouble signing in to the account itself, for example it won't accept your password or your phone isn't getting a code, your IT team is the best person to help, since they look after those accounts. Once you're back in, you can sign in to AutoRFP the usual way.
Tips for smooth sign-ins
Bookmark the right AutoRFP address for your region.
Keep your work account signed in in your browser, and keep personal accounts in a separate browser profile so they don't get mixed up.
Allow pop-ups for AutoRFP in your browser settings.
Make sure you know who your AutoRFP administrator is, so you know who to ask when something comes up.
Still stuck?
Email [email protected] with:
The work email you're using
Which sign-in button you're using (Google, Microsoft or Enterprise SSO)
A screenshot of any message you see
Your deadline, if you have one