Being locked out of something you rely on is stressful, especially when there's a bid deadline looming. The good news is that nearly every sign-in problem comes down to one of a few simple things, and most can be sorted out in a few minutes once you know what to look for.
This article explains how signing in to AutoRFP works, so you can work out what's going on and get back in quickly.
Three things decide how you sign in
Whenever you sign in to AutoRFP, three things have to line up. Most problems happen when one of them doesn't:
1. Your email address. Your AutoRFP account is tied to one specific email address, the one your company used when they added you. If you try a different address (a personal one, a shortened version of your name), AutoRFP won't recognize you, even though it's still you.
2. Your company's sign-in method. Your company decides how everyone signs in. Some teams use an email and password. Others use Google, Microsoft, or their own company login (often called "Enterprise SSO" or "single sign-on"). You don't choose this yourself. After you type your email on the login page, AutoRFP shows you the method your company uses.
3. Your region. AutoRFP is hosted in different regions, for example the US, Europe, or APAC. Your account lives in one of them. If you start on the wrong one, AutoRFP will usually send you to the right one automatically, and that's normal. If it ever asks you to choose between more than one account, pick the one that belongs to the company you're working with right now.
When you can't sign in, ask yourself which of these three might be off. The sections below walk through each.
🌎 Here are the regional login URLS
Europe - https://eu.autorfp.ai/login
APAC - https://app.autorfp.ai/login
If you're not sure which email to use
Your email is the most common culprit. Here's how to track down the right one:
Search your inbox for an email from AutoRFP, such as your original invitation. The address it was sent to is the one on your account.
Check any other work inboxes or aliases you use. Many companies have more than one address for the same person.
If you can't find anything, ask the person who manages AutoRFP at your company which address they used.
Once you've found the right one, type it exactly as it appears and try again. Look out for small typos, since a single wrong letter is enough to cause trouble.
If you sign in with a password
Forgot your password? It happens to everyone, and it's easy to fix.
On the login page, enter your email and continue.
Choose "Forgot Password?" and wait for an email from AutoRFP.
Open that email and follow the link to choose a new password. Use at least 12 characters.
You'll be signed in right after you set it.
The reset email hasn't arrived? Give it a few minutes, then check your spam or junk folder and any email quarantine your company uses. Make sure you're looking in the inbox for the same address your account uses. Some company email systems block messages from unfamiliar senders, so if it's still missing, your IT team can usually allow AutoRFP emails through.
The link doesn't seem to work? Reset links only stay valid for a limited time and can only be used once. If you've clicked it before, or it's been a while, just request a new one and use the newest email in your inbox. Older ones are replaced.
Asked to verify your email? If you created your account yourself, you may need to confirm your email address before you can sign in. Look for a verification email from AutoRFP and click the link inside. If it has expired, you can request a fresh one from the sign-in screen. You usually won't need to do this if you joined by invitation.
If your company uses Google, Microsoft or Enterprise SSO
If you see a button like "Login with Google" or "Login with Enterprise SSO" instead of a password box, your company has chosen to manage sign-in through that provider. This is common in larger organizations because it means one login for everything, and IT can control who has access.
A few things worth knowing:
You don't have an AutoRFP password, so there's nothing to reset. If you can't get in, the issue is usually with your Google, Microsoft or company account, not with AutoRFP itself.
Use the account that matches your work email. If your browser is signed into several accounts, make sure you choose the one that matches the email your company invited. Signing in with a personal account won't work.
If nothing happens when you click the button, your browser may be blocking the sign-in window. Look for a pop-up-blocked notice in the address bar, allow pop-ups for AutoRFP, and try again.
If you're told you don't have an account, it usually means your company hasn't added you to AutoRFP yet, even though you have a company login. That's a quick fix for your admin (see the next article).
If you were signing in with a password and suddenly can't, your company may have recently switched to SSO. From now on, you'll sign in with the provider shown on the login page.
If your company's login itself isn't working (for example, you can't get into other work apps either), your IT team is the right place to start.
If you've been sent to a different address
Don't worry if you type your email and land on a different web address, such as one for the US or Europe. This just means AutoRFP found your account in another region and sent you there. Keep going on the new page, and bookmark it so you go straight there next time.
When it still doesn't work
If you've checked your email, your sign-in method and your region and you're still stuck, please reach out to our support team at: