Article Summary
Resolve Google sign-in popup issues that prevent authentication to AutoRFP.ai. Follow troubleshooting steps to check popup blockers, clear browser cache and cookies, disable interfering extensions, and test alternative browsers or incognito mode.
This article covers the Google sign-in popup not appearing. For other sign-in problems (SSO, wrong account, pending invite), see How signing in to AutoRFP works (and what to do when it doesn't).
Prerequisites
Valid AutoRFP.ai account credentials
Access to browser settings
Knowledge of browser passwords (if clearing cookies)
Step-by-Step Instructions
Step 1: Check Your Browser's Popup Blocker
Most browsers block popups by default to prevent unwanted ads. However, this setting might also block the Google sign-in popup.
For Chrome:
Go to Settings > Privacy and security > Site Settings > Pop-ups and redirects.
Allow
https://app.autorfp.aiin the pop-up exceptions list.
For Firefox:
Click the menu button, then Settings > Privacy & Security.
Under the Permissions section, uncheck "Block pop-up windows" OR click Exceptions to allow
https://app.autorfp.ai.
For Safari:
Go to Safari > Settings > Websites > Pop-up Windows.
Adjust settings for AutoRFP.ai to allow popups.
For Microsoft Edge:
Go to Settings > Cookies and site permissions > Pop-ups and redirects.
Allow
https://app.autorfp.aiin the pop-up exceptions list.
Step 2: Clear Your Browser's Cache and Cookies
Corrupted cache or cookies can cause authentication issues.
Access your browser's settings.
Find the option to Clear browsing data.
Select:
Cached images and files
Cookies and other site data
Choose time range (recommend "All time" for thorough cleaning).
Click Clear data or Clear now.
Restart your browser.
‼️ Warning: This will log you out of most websites. Ensure you know your passwords before proceeding.
Step 3: Disable Browser Extensions
Browser extensions, especially ad blockers and privacy tools, can interfere with popups.
Access your browser's extensions or add-ons manager:
Chrome: Menu > More tools > Extensions
Firefox: Menu > Add-ons > Extensions
Safari: Safari > Settings > Extensions
Edge: Menu > Extensions
Disable extensions one by one, especially:
Ad blockers (AdBlock, uBlock Origin)
Privacy tools (Privacy Badger, Ghostery)
Security extensions
After disabling each extension, try accessing the Google sign-in popup again.
If popup appears, re-enable extensions one at a time to identify the culprit.
Step 4: Try a Different Browser or Incognito Mode
Switch Browsers:
If popup isn't appearing in your current browser, try a different one:
Chrome
Firefox
Safari
Microsoft Edge
This helps determine if the issue is browser-specific.
Use Incognito/Private Mode:
Open an incognito or private browsing window:
Chrome: Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac)
Firefox: Ctrl+Shift+P (Windows) or Cmd+Shift+P (Mac)
Safari: Cmd+Shift+N
Edge: Ctrl+Shift+N
Navigate to AutoRFP.ai and attempt sign-in.
Incognito mode disables most extensions and uses a fresh session, which can bypass certain issues.
Step 5: Check for Browser Updates
Ensure your browser is up to date:
Chrome: Menu > Help > About Google Chrome
Firefox: Menu > Help > About Firefox
Safari: System Settings > Software Update (macOS)
Edge: Menu > Help and feedback > About Microsoft Edge
Install any available updates.
Restart browser after updating.
💡 Tips & Best Practices
Document any error messages that appear
Check if issue occurs on different devices
Verify internet connection is stable
Add AutoRFP.ai to popup exceptions permanently
✋🏼 Common Mistakes to Avoid
Not checking popup blocker settings first - most common cause of issue
Not restarting browser after clearing cache - changes may not take effect
Using outdated browser version - may lack compatibility with authentication
Not adding AutoRFP.ai to allowed list permanently - issue recurs on next login
Need Help?
💬 Live Chat: Available in-app
📚 Learning Centre: learn.autorfp.ai/en